Dialog Enterprise partners H One to launch ‘Operator Connect’ for Microsoft Teams

Dialog Axiata Group Chief Executive Supun Weerasinghe (right) shakes hands with Microsoft Sri Lanka and Maldives Country Manager Harsha Randeny following the signing of the partnership agreement. Others (from left): Microsoft Sri Lanka and Maldives Regional Partner Technology Strategist Prabhath Mannapperuma, H One Director/CEO Venura Mendis, Dialog Enterprise, Dialog Axiata Group Chief Officer Navin Pieris, and Head of Converged Connectivity Rohitha Thanthilage 

Dialog Enterprise has announced its collaboration with Microsoft and H One to introduce Operator Connect, a unique communication service that seamlessly connects with Microsoft Teams. 

This new offering enables businesses to elevate their collaboration experience, prioritise mobility and security, and optimise costs, setting a new standard for communication solutions in the Sri Lankan enterprise market. Notably, this solution is another first by Dialog Enterprise in Sri Lanka, reinforcing its commitment to introducing cutting-edge advancements to the market.

With over 320 million monthly active users, Teams leads the way as the top technology for companies looking to digitalise collaboration and enable hybrid working for its employees. Beyond being simply a collaboration tool, Teams offers numerous advantages, among which providing a fully integrated telephony system is a key differentiator. Microsoft provides various ways to connect to Microsoft Teams Phone. Businesses can implement Direct Routing, or use Operator Connect. As an alternative to Direct Routing or Traditional PABX, Operator Connect simplifies operations in Teams with an operator-managed solution. Operator Connect is a simple, fast, and cost-effective solution for companies keen to reduce the complexities of managing their own PSTN breakout solution.

“At Dialog Enterprise, we are dedicated to transforming the communication landscape for enterprises in Sri Lanka. The launch of Operator Connect in collaboration with Microsoft and H One marks a significant milestone in our mission to offer cutting-edge solutions that enable our clients to thrive in today’s dynamic business environment,” said Dialog Enterprise, Dialog Axiata PLC Group Chief Officer Navin Pieris.

“Operator Connect with Microsoft Teams is a simple and quick to deploy modern calling solution that will make connectivity more efficient for enterprises. In the modern work environment, businesses are pushed to explore new and productive collaborative methods. We are pleased that Dialog Enterprise is adopting Operator Connect to further their offerings to the enterprise sector in the country,” said Microsoft Sri Lanka and Maldives Country Manager Harsha Randeny.

“We are proud to join forces with Dialog Enterprise and Microsoft to launch Operator Connect in Sri Lanka,” said H One Ltd. Director/CEO Venura Mendis. “This collaboration exemplifies our commitment to delivering cutting-edge solutions that will enable our customers to cost effectively operate in true hybrid mode.”

Operator Connect for Microsoft Teams brings several key benefits for businesses in Sri Lanka. Firstly, it seamlessly integrates calling capabilities into Teams, consolidating communication channels, and simplifying collaboration for businesses of all sizes. Operator Connect reimagines PSTN calling in Teams as an operator-managed solution, simplifying integration while offering swift deployment, reduced hardware costs, and centralized administrative control through the Teams Admin Centre. This innovative approach addresses the complexities of PSTN integration, making it an appealing option for companies aiming to enhance communication efficiency and minimise operational challenges. Additionally, Operator Connect helps enterprises manage the productivity of their hybrid workforce effectively, identifying top performers and offering targeted coaching to enhance productivity. 

Dialog Enterprise provides expert implementation support, handling system configuration, technical staff training, and service activation, ensuring a seamless and hassle-free experience for clients. 

The collaboration between Dialog Enterprise, Microsoft, and H One brings together the strengths and expertise of each company to deliver a unified communication platform that supports businesses in their digital transformation journey. Operator Connect for Microsoft Teams is built to take full advantage of the Microsoft 365 platform’s security features, offering added peace of mind to clients.