SLT-MOBITEL to integrate Amazon Alexa for Home Broadband customers

Tuesday, 11 January 2022 02:57 - - {{hitsCtrl.values.hits}}

SLT-MOBITEL, the National ICT solutions provider, scored another first as the only telecommunication company in the country to fully integrate Amazon Alexa services for all Home Broadband customers, offering exciting new intelligent built experiences and digital lifestyles.

Today, the physical and digital worlds are blurring with artificial Intelligence (AI) and voice commanded services developed rapidly changing lifestyles. To help streamline and make hectic lives more manageable, applications such as Apple Siri and Google Assistant in mobile phones promotes the use of voice assisted AI services.

Amazon’s virtual smart assistant, simply known as Alexa, is a cloud based artificial intelligence powered futuristic yet human-cantered technology platform. Alexa as an AI voice assistance mechanism connects to many smart devices and transforms abodes and offers individuals new digital lifestyles.

Supporting the best possible connected experience in the home, SLT-MOBITEL now offers Home Broadband customers a new way to manage their fixed connections, by connecting to an Alexa app or device. Fully integrating SLT-MOBITEL’s Home services with Alexa, customers can seek help from the smart assistant and obtain a range of information on SLT-MOBITEL services such as Voice, Broadband, PEO TV, call centre services, etc. With Alexa, customers have a ready digital assistant. Customer can even add data, check data usage, change TV channels and purchase movies, etc., through Alexa. Providing unprecedented simplicity of use, SLT-MOBITEL’s integration of Alexa delivers superior, multi-channel, automated customer service experiences for Home Broadband consumers creating significant momentum to experience a digital lifestyle.

SLT-MOBITEL Amazon Alexa skill was developed in collaboration with The Connection Workshop Ltd, a South Asian technology company, the organisation instrumental in introducing Tedi Alexa voice assistant and home automation services to Sri Lanka.