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From left: EGUARDIAN Key Account Manager Jinendra Abeygunasekara, EGUARDIAN Practice Head – Digital Transformation Shervin Janze, EGUARDIAN CEO Mafaz Fahrid, SLT CEO Kiththi Perera, SLT Chief Enterprise and Wholesale Officer Janaka Abeysinghe, SLT Chief Information Officer Tilak Gamlath, SLT DGM – Enterprise Products Selvendiran Vidyapan and SLT Enterprise Application Architect Engineer Shahani Manikkasinghe
SLT-Mobitel, the national ICT solutions provider as the driving force for the future of the country’s telecom industry has unveiled the deployment of Robotic Process Automation (RPA) solutions, reinforcing its commitment towards digital transformation and optimising operations for enterprise customers.
To strengthen its customer process automation offering, SLT-Mobitel has signed a strategic agreement with UiPath LLC, a leading software company in RPA technology recently. By partnering UiPath, SLT-Mobitel is able to maximise the benefit of digital services for customers. EGUARDIAN is the local value-added distributor in Sri Lanka.
The agreement was signed recently by authorised signatories SLT CEO Kiththi Perera, EGUARDIAN CEO Mafaz Fahrid.
Offering real business potential, RPA is a software technology that makes it easy to build, deploy, and manage software robots that emulate humans’ actions interacting with digital systems and software. Especially, to automate important operational processes such as repetitive, rules-based tasks, data validation and collections, bulk process automation, comparison of data and reporting etc. Using RPA technology customers can streamline labour-intensive manual efforts, avoid human error, increase employee productivity and efficiency, and reduce costs, driving business growth.
Expressing his views on the agreement signing, Kiththi gave his comments saying: “The focus on digital communications has sharpened over the last two years and most organisations have redesigned their processes. SLT-Mobitel as a trailblazer is excited to provide RPA solutions to allow enterprises to reduce data processing costs while optimising critical customer experience touchpoints, creating a win-win for digital transformation and customer satisfaction.”
With the unparalleled synergies of SLT-Mobitel and UiPath, now enterprise customers have the ability to transform customer-related processes through the integration of automation solutions based on RPA technology resulting in productivity and digitalisation.
Commenting on the new partnership, Mafaz Fahrid stated: “Digitalisation is the integration of digital technologies into everyday life, and we are excited to be a partner with SLT-Mobitel on their Automation. EGUARDIAN vision with SLT is to provide automation as a service to Sri Lankan enterprises, helping them to thrive businesses while enhancing customer experience.”
Using RPA technology deployed by SLT-Mobitel, customers are assured of redundancy and stability, security as robots connect to cloud orchestrator’s secure channel, a cost-effective solution which maintenance free, less latency, where line managers can perform tasks more easily and the data residency issue is addressed.
With the Orchestrator running in the UiPath cloud and bots running in the SLT private cloud disaster recovery facilities are secured while SLT-Mobitel is equipped with 15 certified developers who can readily provide consultation and implementation guidance to customers.
Applying RPA technologies offered by SLT-Mobitel represents a great differential value for organisations providing increased efficiency of company processes, operational visibility and optimised performance.
