WNS celebrates 15 years of service excellence in Sri Lanka

This year marks an important milestone for WNS Sri Lanka as it celebrates 15 years of excellence in Business Process Management operations in the island. 

WNS is a New York Stock Exchange (NYSE) listed leading global BPM company which offers business value to more than 350 global clients, employing over 41,000 professionals across 60 offices worldwide.  

As a global leader in the BPM Industry, WNS was one of the frontrunners to invest in the Sri Lankan BPM industry and continues to build capabilities in the sector which has experienced unparalleled growth over the last decade. It is expected to grow further and is thus set to make a significant contribution to the Sri Lankan economy in the years to come. 

In appreciation of the significant contribution made to the export economy of Sri Lanka, amounting to over $ 10 million year-on-year, WNS Sri Lanka was recognised at the 22nd Presidential Export Awards 2018/19 organised by the Sri Lanka Export Development Board (EDB), as the Highest Foreign Exchange Earner for FY17-18 in the BPM/KPM industry and was ranked among the Top Export Corporate Brands in Sri Lanka. 

With humble beginnings, WNS commenced operations in Sri Lanka in 2004 and was the group’s first Global Center of Excellence in Finance and Accounting Outsourcing (FAO) services outside of India. 

Today, WNS Sri Lanka employs close to 800 professionals providing Finance and Accounting Outsourcing (FAO) services, consulting, professional and legal services to several leading global organisations and industry verticals.  As the largest BPM service provider in Sri Lanka, WNS continues to create new job opportunities within the island, showcasing Sri Lanka’s capabilities to the world. For such efforts, WNS Sri Lanka has been recognised as one of the Top 10 employers in Sri Lanka in the Finance and Accounting (F&A) talent space. The company is also closely affiliated with F&A certification bodies, imparting the professional expertise required to obtain F&A certification. 

On the other hand, the employees benefit from exposure to new-age technologies such as Robotics Process Automation (RPA) and Artificial Intelligence, continuous improvement through Lean Six Sigma and Agile Methodologies and capability building through PCMM. 

Speaking about the growing competition in the BPM sector, and the differentiators for WNS Sri Lanka, WNS Sri Lanka Managing Director Dinesh Wickremanayake said: “The rich heritage of WNS’ presence in Sri Lanka, soaked with our passion and integrity, driven by robust leadership and an unyielding commitment for service excellence, has helped WNS Sri Lanka set the industry benchmark for F&A BPM locally and globally. WNS is continuously building innovative solutions underpinned by advanced analytics and intelligent automation to deliver value beyond expectations for its clients, stakeholders and employees. As we celebrate this important milestone of 15 years of service excellence in Sri Lanka, I am proud of the journey we have made so far and excited about the fantastic opportunities that await us in the coming years. 

“I also wish to extend my gratitude to all our employees, without whose hard work and determination, this wouldn’t have been possible. The team has built an ideal platform to succeed and we are confident that the company will continue to soar.” The company services multiple clients across industries and geographies that continue to give Sri Lanka the competitive edge and exposure for sustained growth of the industry in alignment with the National Export Strategy. WNS Sri Lanka’s key focus is set firmly on providing innovative and transformative services by leveraging its rich domain expertise, digitisation and automation, and to bring value to Sri Lanka’s BPM industry.