Wavenet unveils Sense AI customer experience solution for banking and insurance industry

Suren Pinto highlighting the importance of embracing intelligent automation 

Wavenet, a global leader in AI-first digital transformation, recently co-hosted an exclusive event titled ‘Revolutionising Banking and Insurance Industries with Sense AI’ at the Hilton Colombo Residences, Sri Lanka. 

Organised in partnership with South Asian Technologies (SAT), the event brought together CIOs and key decision-makers from the banking and insurance sectors to introduce Wavenet’s leading-edge innovations in advanced Contact Centre AI, Sense AI, aimed at elevating customer experience in the digital era.

With over 15 years of business experience in Sri Lanka working with the BFSI sector, South Asian Technologies Ltd. is a solution provider with a great deal of experience in providing their customers with the best of breed solutions in hardware and software. As a partner of Wavenet, SAT brought together leading customers from the BFSI sector for this event.

Wavenet Chief Executive Officer Suren Pinto, delivered a keynote address highlighting the critical importance of embracing intelligent automation in today’s customer-centric world. “The future of customer experience is intelligent and immersive. Adopting AI is no longer optional-it’s a necessity. Our strategic partnership with SAT enables us to work closely with the banking and insurance sectors to drive significant advancements with Sense AI. We are eager to be the enabler of this transition, offering a solution that not only meets the demands of AI but truly walks the talk in transforming customer experience, positioning the BFSI sector a few steps ahead of the curve.”

Pinto’s speech was followed by live demonstrations showcasing Sense AI’s powerful capabilities tailored for the BFSI (Banking, Financial Services, and Insurance) industry. These included Intelligent Conversational Chatbots, Intelligent Call Routing, Post-Call Analysis, and Intelligent Cold Calling, demonstrating how Wavenet’s AI technology can transform customer experiences across digital banking, call centers, and customer service.

Attendees were captivated by Sense AI’s advanced contact centre features, which enable businesses to optimise processes, enhance operational efficiency, and deliver personalised customer service. Beyond voice and messaging, Sense AI offers intelligent recommendations, hyper-personalisation, automated account-based activities, and advanced analytics that provide valuable insights for industry operations. These capabilities have already demonstrated a significant impact in reducing First Call Resolution (FCR) times and boosting Customer Satisfaction (CSAT) scores for leading global brands. In the rapidly evolving telecommunications industry, where Wavenet is a key player, these innovations are making a powerful difference.

The event underscored Wavenet’s commitment to innovation and delivering solutions that have empowered organisations to stay ahead in a rapidly evolving digital landscape for over two decades, where customer experience remains imperative. As a leader in the telecommunications and digital enterprise industry, Wavenet is at the forefront of AI-first digital transformation, driving business optimisation and monetisation capabilities.