Duo Software awarded Gold and Merit at NBQSA 2016

One of Sri Lanka’s leading providers of enterprise solutions for the Asia Pacific Region, Duo Software Ltd., has been awarded ‘Gold Award’ under the ‘Communications Applications’ category at the National Best Quality Software Awards 2016 (NBQSA) held recently, whilst receiving two ‘Merit Awards’ under the categories of ‘Research & Development’ and ‘Tools & Infrastructure Applications’.

NBQSA an annual event, held over the past 18 years to provide recognition to individuals and organisations who have contributed for the development of ICT industry in Sri Lanka is organized by the Sri Lanka section of BCS – The Chartered Institute for IT. The acknowledgement received by the NBQSA is considered as the ‘Seal of Excellence’ which enables local ICT products to gain recognition in the International arena.

FaceTone, one of Duo Software’s core products received the gold award. Developed as a communication and Collaboration platform, FaceTone provides users the capability of operating and running a contact center and customer service operations efficiently while saving costs and maximising revenue opportunities.

FaceTone turns mountains of data such as total number of calls, calls on queue, active calls, dropped calls and answered calls into actionable insights which will give real-time pulse of the call center operations. FaceTone is integrated with various social media platforms, supporting businesses to be informed on customer behavioral on social media and develop online presence to increase customer loyalty.

With FaceTone, the user can create, manage and monitor call center operations from any mobile device, allowing to serve the customers more effectively and efficiently. No matter the size of the business, FaceTone is engineered by including variety of tools in one single platform, allowing users to customise. FaceTone also has been nominated for Asia Pacific ICT Alliance Awards (APICTA Awards) which is to be held in December in Taiwan for the 16th consecutive year where more than 17 member nations competing for over 200 products and services.

‘SmoothFlow’, which won the merit award is a cloud based code development and workflow executor designing tool, requires minimum knowledge on programming whilst ‘DigIn’, which received the second merit award, is a cloud based end-to-end analytics platform which allows the users to visualize the structured and unstructured data in one place.

Commenting on the achievement, Duo Software Founder and Chief Architect Muhunthan Canagey stated: “We are extremely delighted that Duo Software has been presented gold and merit awards at NBQSA 2016 for FaceTone, SmoothFlow and DigIn for its innovativeness and the proven technology. Hence, we believe that our organisation has a vital role to play in digging into customer desires and provide greater solutions where the quality is highly considered. I would like to extend my sincere appreciation to the organisers of NBQSA for having created a platform to recognise outstanding achievements of individuals and organisations in Sri Lanka, providing them an opportunity to develop themselves for a better service to the customers.”

The company was awarded Gold also in the year 2012 at NBQSA for, DuoSubscribe v.5 under ‘Infrastructure Tools & Apps’ category whilst winning the overall ‘Silver’ award.

Incorporated in 2004, Duo Software Ltd. marks a global presence in developing products for the subscription based industry. It provides solutions for customer life cycle management, subscriber management, customer care, billing, business intelligence, and contact center management with a competitive advantage in terms of efficiency, cost reduction, revenue optimisation and continuous value addition to the customers. The extensive knowledge on the industry, cutting edge technology utilised and the technical expertise acquired along the years, Duo Software is exceptionally capable of meeting the complex and rigorous demands of businesses around the world.