‘e-Pay’ earns plaudits for Department of Posts at e-Swabhimani 2011

The software “e-Pay Automation System” developed by the Department of Posts made the Department shine at the e-Sawbhimani 2011 Awards held in Colombo recently by making I a winner under the category ‘e-Government and Institutions at e-Swabhimani’ 2011.

Post Master General M. K. B. Dissanayke receives the certificate and trophy as a winner under category – Government and  Institutions, at e-Swabhimani 2011 from Presidential Secretary Lalith Weeratunga. ICTA CEO Reshan Dewapura looks on

According to the description of the Department of Posts, the producer of the winning software, “The purpose of the e-Pay Automation System is to automate the Postal Outlets of the Department of Posts in Sri Lanka.

Currently through this system, the Department of Posts collects payments on electricity bills and Mobitel (mobile service provider) post paid and prepaid bills. The system has also got an electronic money transfer module. Since its deployment in January 2010 the system has been gradually extended to 617 postal outlets island-wide. Around 2000 concurrent users log in to the system during working hours.

The system handles around 32,000 customers, 34,000 transactions with an average of Rs 43.5 million per day efficiently.”

The panel of judges that professionally considered the 149 entries submitted this time under nine categories summed up its evaluation on the product as follows: “Since the introduction of the system in January 2010, the e pay automation system, has evolved with commendable success.

At various stages of its development the Project has successfully introduced a new module of citizen service, creating a win-win situation for all its primary stakeholders.

The increase in revenue and significant rise in the transaction volume for various modules over a period of time, signify the efficiency of the system and is a clear reflection of its acceptance by citizens. The introduction of the ‘Knowledge Sharing Centre’ for the e-Pay system users has been a novel addition to the features of the system.

The future plans of the Department of Posts include delivery of services via a mobile platform. Given the very high mobile penetration in the Country this is most appropriate.”