Etisalat retains top position for 4th consecutive time

Tuesday, 25 April 2017 00:00 - - {{hitsCtrl.values.hits}}

For the successful fourth quarter Etisalat Call Centre has reported the highest performance across the last quarter among mobile telephone operators in Sri Lanka.

Benchmarked against the Quality of Service (QoS) parameters set by the Telecommunication Regulatory Commission of Sri Lanka (TRCSL) on a monthly basis; Etisalat has managed to maintain the top position as the fastest call answering operator when a customer calls the call centre hotline.

“We have been constant in our performance in 2016. I thank the entire team who stretched and worked committedly around the clock in assisting customers and providing the quickest access to an agent by a mobile operator in the country,” Etisalat Lanka’s Senior Manager – Customer Operations Erash Fernando commented.

As a mobile service provider who is constantly looking at providing personalised attention to their customers and delivering exceptional service standards Etisalat Call Centres are driven to improve their key performance indicators whilst improving turnaround time and first contact resolution.