IFS South Asia Sales & Consulting first with CMMI level 3 for service delivery
Monday, 28 October 2013 01:07
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IFS, the global enterprise applications company, announced that the sales and consulting unit of IFS South Asia has been appraised at level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI). The appraisal, which was performed by KPMG, is the first to be conducted in Sri Lanka for consultancy service and support.
CMMI is a process improvement approach that provides organisations with the essential elements of effective processes that ultimately improve their performance. An appraisal at maturity level 3 indicates the organisation is performing at a “defined” level, where processes are well characterised, understood, and described in standards, procedures, tools, and methods.
The sales and consulting unit of IFS South Asia markets, implements and supports IFS applications in the region. The organisation services more than 80 installations with some 10,000 users across Sri Lanka, Pakistan, Bangladesh and Thailand.
Major endorsement
The customer base covers a wider industry spectrum of manufacturing, retail, automotive, banking, property management, facilities management, etc.
“We are pleased to be appraised at CMMI level 3 standard, especially since IFS is the first to achieve it in the country for consultancy service and support,” said IFS Sri Lanka Managing Director and IFS South Asia VP Jayantha de Silva.
“Our achievement will encourage the local industry to follow suit. The appraisal is a major endorsement of our consistently high-quality service delivery, which will continue to improve efficiencies for our customers. Furthermore, we will now be able to offer our services to any IFS implementations around the world that needs a vendor with CMMI level 3 standards.”
“IFS has demonstrated good commitment in its journey for quality improvement and have come out strong in the final appraisal,” KPMG Appraising Officer Hansraj Takemal said. “Excellent leadership commitment has made the journey better by focusing on the improvements.”
Leading the CMMI project was IFS South Asia Director Software Development and IFS Bangladesh Country Director Asanga Marasinghe who said: “It is a great satisfaction to conclude this project after the long and rigorous process of increasing service quality.”
“The journey has now begun and we intend to maintain and improve the standard of service delivery recognised by the CMMI Institute. Our ambition is to be the paragon of service delivery in the region, both to external customers as well as other IFS companies all over the world.”
