iOMHelp gets app

Thursday, 23 February 2017 00:00 - - {{hitsCtrl.values.hits}}

Since the early ’90s iOM has been in a league of its own when it came to (software) post implementation support. iOM used what was then known as a Customer Service Reporting (CSR) module to log customer requests, questions or issues. This was at a time when none of the tier one ERP solutions carried a solution such as this.

In 2000, the second generation of this solution evolved as iOMHelp (www.iomhelp.com) which was a 24x7 web-based helpdesk that allowed any of iOM’s customers worldwide to access customer support. Today iOMHelp has evolved into being a mobile app in keeping with the latest technology and user experience.

Once a request is logged in either through the app or the website, it is routed to the appropriate engineer in the support team based on the closest regional support desk. The system also enables customers to track the status of a query and also allows iOM to analyse the type of query and solutions.

Consider some of these facts: Most of us spend more time online than with any other media, we spend much of that digital time on smart mobile devices, time spent per day on mobile devices has increased 575% in three years, 80% of the time spent on mobile devices is spent using apps, ‘Internet of Things’ gadgets are mobile app-centric and apps offer a user experience which even ‘Responsive Websites’ are unable to provide.

Therefore, apps are becoming the dominant form of digital interaction. Business users in today’s world are on the move and are using mobile application platforms to get there. Whether they use mobile phones, tablets or other smart mobile devices they have all the information they need. That’s why mobile apps are so important as well as relevant in today’s business environment.

iOM, having been in the software business for over 35 years, felt an app was necessary to enhance a customer’s experience and convenience in the age of Internet of Things (IoT).