Iphonik promotes converged communication solutions to empower firms

By Shabiya Ali Ahlam

Communications infrastructure in today’s world no longer only supports businesses; in fact it is the key, driving businesses. In the current competitive market place, organisations’ business dexterity is determined by the speed it transforms data into information consequently accelerating communication internally with its stakeholders. Core of communications and collaboration infrastructure is the network providing fast, faultless, and reliable connectivity essential in business operations. Thus the question arises, what does this mean to an organisation? The corporate network was not built in a day, but has probably evolved over the company’s lifetime and certainly does not exist in isolation.

If your network is down, so is your business. Seemingly small slip-ups can bring systems downhill and in the aggressive marketplace of the present times; outrages can be extraordinary in terms of business productivity and damaged client confidence. Thus what are the available options? Employing and extensive usage of converged communication services is the way to go about it.

Providing cost effective, cutting edge converged communications solutions of voice, video and data, Iphonik is helping clients to integrate communication tools with collaboration technologies enabling innovative methods.

Iphonik said its solutions could be used from any location, via any device while allowing access to any application to improve business process and overall productivity.

Based in Sri Lanka and backed by one of Sri Lanka’s oldest infrastructure solutions companies, Iphonik’s Converged Communications Solutions are focused on the specialised areas of; Chameleon-In Room Entertainment and Control, i-Connect Hosted Solutions and Phonik- IP Platform.

Despite have readymade solutions at the doorstep enabling organisations to extend reach to its customers while monitoring delivery to clients by employed personnel, challenges prevail in implementing converged communication solutions depending on individual industry, sector and organisational needs.

Conferred by expert panel at the session ‘Benefits of Converged Communications in the Financial Services Industry’ at Cinnamon Lakeside Hotel hosted by Iphonik, highlighted challenges include the closed mindset and boundaries drawn while implementation the use of components such as social media platforms, a key element of converged communications.

When such platforms are facilitated, challenges in preventing surfeit usage of such and controlling data privacy and exploitation arises. IT involvement whilst procuring for converged communication solution should be explored in the future. Selection of such vendors based on the lowest price offered over the packaged solution matching the needs of the organisation looses the cause and purpose of absorbing a fully fledged converged communication solution.