Lanka BPO Academy creates pathways for exciting careers

Business Process Outsourcing (BPO) is one of the rapidly growing industries in Sri Lanka, where comprehensive roles are created for employees by expanding globally and providing them the opportunity to work on multiple verticals.

A career in the BPO industry gives ample opportunity for growth, offering exciting work, fun atmosphere, global experience and fast paced career progression where young executives have the exposure to world-class best practices of global organisations.

In addition, most of the BPO companies offer good work environment. The employee can get good wages along with some excellent benefits. Offering an attractive lifestyle and flexibility of time, the skills developed while working, such as communication abilities, specific technical skills, industry and domain knowledge are highly desirable, across many countries and industries.

In Sri Lanka the Lanka BPO Academy is the exclusive partner in Sri Lanka for the BPO Certifications Institute (BCI) which is the world’s largest certification body for the BPO industry. Some of the world’s largest BPO consulting and training organisations, BPO industry associations and indeed, governments are working with BCI. BCI certifications are offered in 40+ countries in 450+ countries and annually over 50,000+ certifications are offered.

Woven around the HCMS21 international standards and delivered on the most advanced knowledge platforms, the LBA BPO training programmes cover all six levels of BPO operatives – fresh agents; senior agents; team leaders, managers; functional leaders and business leaders Indeed, LBA’s real expertise is in providing training for all prominent BPO domains like customer service, transaction processing, back-office services, finance and accounting and technical support. BCI’s CCIP (Customer Interaction), CBPA (Business Processes), CFPA (Financial Processes), CTSA (Technical Support), certifications straddle the entire BPO service provider space.

The Lanka BPO Academy also offers custom-designed classroom and on-the-job training that offers many interesting career development opportunities, enabling service professionals to assume new skills and leadership responsibilities.

In fact, the majority of students have today begun their careers providing customer service or business processing for clients, while others have moved into new positions in human resources, scheduling, training and quality.

CEO of Lanka BPO Academy Yasas Vishuddhi Abeywickrama said that LBA is ready to revitalise the BPO industry in Sri Lanka, which stands poised for a giant leap within the next five years. LBA is confidently geared to serve the growing IT/BPO workforce by offering them internationally recognised professional qualifications, which will provide lucrative job opportunities with international companies. This in turn will be a huge revenue earner for the country and will be a boost to the national economy by being a great employment generator for the island.

The professional certifications by the Lanka BPO Academy are treated as qualification benchmarks for different BPO roles and positions and are deployed by BPO companies for hiring, promotion, and performance management. LBA’s fresher certifications have created a powerful new way to build the employability of youths. Further details of the enrolments which are now open, for the next intake can be obtained by logging on to www.lankabpoacademy.lk .  With concepts like virtual office changing the way one operating today, industries like BPO has pedalled the growth in this sphere and currently a lot of companies depend on outsourcing models to improve productivity and reduce costs. With the BPO industry being relatively new, the growth prospects are remarkable and limitless. Opportunities to enhance and develop skills are tremendous, with training programs specially designed and delivered to cater to the BPO business. Therefore the talented and qualified workforce in Sri Lankan BPOs is here to stay and BPO is a fast growing vibrant sector of employment in Sri Lanka.

Thinking about a career in the BPO industry is an ideal solution today for quick career growth opportunities as well as the opportunity for both horizontal and vertical career paths. With various BPO companies offering a variety of services, anyone stepping into such a career has enough opportunities to pick and choose and the industry has been creating steady employment opportunities and its uses are spreading while its benefits are growing from day to day.