Samsung conducts workshop for extensive business partner network
Tuesday, 22 April 2014 00:01
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Samsung Electronics Co, Ltd., a global leader in technology, recently conducted an informative workshop for core business partners at the newly launched Samsung Customer Contact Centre in Colombo. The main objective of the workshop was to give partners (particularly Samsung product distributors) an understanding of customer contact operations whilst explaining the details of Samsung brand warranty in order to help partners in their efforts to provide better service and drive sales.
The workshop focused specifically on how Samsung is the first brand to execute brand warranty in Sri Lanka for its diverse range of products including Smart TVs, mobile devices, computer monitors, printers, digital cameras, note PCs and large format display screens. The workshop also highlighted how to run effective customer contact centre operations in order to provide an improved service and shopping experience for Samsung customers.
The workshop was conducted by Samsung India Electronics, Sri Lanka Service Head Chamantha Sulochana along with Samsung India Electronics, Sri Lanka Contact Centre Manager Rajith Liyandara and Samsung India Electronics Sri Lanka Service Manager Asela Herath.
The workshop was attended by all of Samsung’s core business partners and guest participants from the Samsung team also included Samsung India Electronics Limited, Sri Lanka, Managing Director H.K. Chang, Samsung India Electronics Limited, Sri Lanka General Manager Puneet Dureja, Samsung India Electronics Limited, Sri Lanka Customer Services Director Shymyong Jung, Samsung India Electronics Limited, Sri Lanka Deputy General Manager Gurpreet Singh Bakshi and Samsung India Electronics Limited, Sri Lanka Service Manager Anurag Mahajan.
Chang commented on the Samsung workshop conducted: “It is our privilege to conduct comprehensive workshops to assist our extensive partner network. Knowledge of our product warranty and customer services operations are crucial to our brand offering and are instrumental in driving sales. We are using the Samsung Customer Service Centre, which we recently launched in partnership with Singhagiri Pvt Ltd., to not only to serve our customers but also to support our partner network. This workshop enabled us to raise the quality of service offered for Samsung products by our partners whilst aligning with Samsung’s vision of bringing people together in order to enrich their everyday lives.”
