Tuesday, 15 October 2013 00:04
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Samsung Electronics Ltd. Sri Lanka officially unveiled its first Customer Contact Centre recently.
Bellvantage was named the official sourcing partner for the Samsung Customer Contact Centre, located at 33 Park Street, Colombo. The Call Centre was ceremoniously opened by H.K. Chang, Managing Director, Samsung India Electronics Ltd., Sri Lanka.
The first call made to the centre was by H.K. Chang, Managing Director, Samsung India Electronics Ltd., Sri Lanka. The Samsung Customer Contact Centre operates 24 hours a day, seven days a week. Services offered by the centre include inbound and outbound services such as a direct help line, inquiry line, follow up line and a direct customer satisfaction survey line.
One of the key services offered at the Call Centre is that Samsung customers can now register any Samsung product for an official warranty supported via the Call Centre hotline. The General Inquiries line also applies to support all other Samsung products.
The Customer Contact Centre functions with global standards as they use the latest call centre platforms and technology to provide customers with the best service. Samsung is dedicated to upholding the highest standards which is what the brand Strives to achieve in all aspects of service.
