User satisfaction ranks ABAS ERP as number one

Wednesday, 25 April 2012 00:03 - - {{hitsCtrl.values.hits}}

A survey conducted on user endorsements on enterprise resource planning (ERP) solutions has recently ranked ABAS Business Software at the first place in satisfaction with the ERP software system and the ERP software partner.

This international survey was conducted by i2s (Intelligent System Solutions) in 17 countries, which consisted 1,923 interviews with companies using ERP software over a period of six years in manufacturing (55 per cent), retail (18per cent) and professional service (27 per cent) industries.

The results has clearly recommend ABAS Business Software ahead of other enterprise grade ERPs.

ERP systems integrate and automate the internal and external management information across an entire organisation, embracing finance/accounting, manufacturing, sales and service, along with customer relationship management using a software application.

The purpose is to facilitate the flow of information between all business functions inside the boundaries of the organisation and manage the connections to outside stakeholders, according to Providence Network and Solutions Managing Director, Dr. Vaz Gnanam. ABAS takes advantage of open source software thus reducing the total cost of ownership allowing Sri Lankan businesses to own a fully functional product at an affordable price.

“We are happy with the survey results, which also endorsed the commitment and focus placed to maintain customer satisfaction at ABAS for over a period of 31 years. The study strengthens our task to continue to provide clients with product and service excellence in Sri Lanka as well,” added Dr. Gnanam.

The study reported that ABAS Business Software customers in particular have the highest adoption rate for newer version releases, and also found that ERP users have also become increasingly satisfied with the ERP systems developed by ABAS.

ABAS develops flexible ERP and eBusiness software for medium-to-large companies with as many as 1,000 employees. The company’s main offices are located in Karlsruhe, Germany, which houses approximately 115 employees. On a worldwide basis, the company around has 50 ABAS partners, and a total of 600 employees. Providence Network Solutions is the local business partner for ABAS accessible on www.abaserp.com