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only truly localised global concierge service, with offices in 63 cities, worldwide.
Quintessentially Lifestyle Sri Lanka was launched last October to cater to the growing affluent Sri Lankan market looking to access the best the world has to offer.
Commenting on the readiness of the Sri Lankan market for a service of this nature, Quintessentially Lifestyle Sri Lanka Director Niro Cooke said, “With Asia being the fastest growing region, and Sri Lanka being one of the fastest growing emerging markets, it would be safe to say that it is one of the world’s most attractive investment destinations. The ease of doing business in Sri Lanka is greater than other comparative emerging markets.”
“According to the World Bank/IFC Ease of Doing Business Index, Sri Lanka ranked 85th in 2014, whereas other similar frontier markets such as India, Bangladesh, and Myanmar, are ranked 134, 130, and 182 respectively. We believe that global High Net Worth Individual’s (HNWI’s) are looking at investing and holidaying in Sri Lanka. Similarly, Sri Lanka’s very own HNWI’s are on the rise and have become increasingly discerning; seeking a level of convenience, recognition, and service only Quintessentially Lifestyle can offer.”
When asked about what exactly a personal concierge service is, Niro said, “Personal concierge service is basically taking care of anything from restaurant reservations to arranging a private jet; anything that would fall under a lifestyle request. There really is no limit to what you can ask for, as long as it is legal. Our services can be accessed 24 hours a day, 365 days of the year, absolutely anywhere globally.”
Dedicated and experienced global team
Quintessentially members have access to various benefits and privileges with the best hotels, restaurants, clubs, spas, luxury products and assistance in practical services across the globe. The company has a highly dedicated and experienced global team speaking over 35 languages with real insider knowledge. On behalf of its members, Quintessentially Lifestyle can do a variety of things, ranging from requests as simple as, picking up laundry to fulfilling extravagant requests such as organising an intimate dinner amidst a paddy field in Galle or even sourcing tickets to a sold-out Academy Awards after party.
“Our members want a variety of things. Some only use us to source concert tickets, others to only make nightclub bookings, some only to make travel arrangements, hotels and car services. In fact, one of our members calls us once a week to plan her entire week with us. All her restaurant bookings, recommendations of new openings, planning of friends’ birthdays and their gifts are all managed by us. The service really is whatever you want it to be. Some call us infrequently; others call us all the time,” remarked Niro.
Sri Lanka has responded surprisingly quickly to Quintessentially Lifestyle. “We are ahead of our projected targets. We have a variety of members in Sri Lanka who seek our assistance when travelling overseas, bespoke experiences within Sri Lanka and members who use our personal shopping services to source various items they can’t find locally from our neighbouring offices. This is a unique and exclusive service and therefore cities have a limit to the number of members we can take on,” stated Niro.
Members can choose from three different tiers; General Level, Dedicated Level or an Elite member. A General Level membership is a reactive service, where the member contacts a team of Lifestyle Managers with their requests. The Dedicated Level is a more personalised and proactive service where a personal Lifestyle Manager will reach out and recommend things based on the members likes and interests. The next level up and the highest form of membership; Elite is where a member is assigned up to four dedicated Lifestyle Managers around the world. As a private, member’s only concierge, Quintessentially Lifestyle guarantees the highest levels of confidentiality and standards of service. This is what they pride themselves on.
