‘Catering to the Post-Pandemic Consumer’ – Opening session at Sri Lanka Retail Forum

Dr. Rohantha Athukorala

Mohammed Rizvi

Rakhil Fernando

Dymfke Kuijpers

Himalee Madurasinghe

‘Catering to the Post-Pandemic Consumer,’ the first session at the upcoming Sri Lanka Retailers Forum 2021, will focus on customer value as online/digital platforms become a core part of the business while exploring the role played by digital shifts in the customer journey. 

The discussion will dive into some of the emerging trends and needs of the consumer regionally and those taking place locally. The expert panel will discuss on the local retail industry’s readiness to cater for such a shift. This session will explore the new buyer behaviour patterns, and provide insights if the current short term trends would persist for a longer time. 

The expert presenters lined up to reveal these insights during session one are McKinsey & Co Senior Partner Dymfke Kuijpers and Kantar Sri Lanka CEO Himalee Madurasinghe. They will be joined by panelists Softlogic Retail Ltd. CEO Mohammed Rizvi and Daraz Managing Director Rakhil Fernando in the panel discussion. The session will be moderated by Clootrack – Maldives and Pakistan President/Country Head Dr. Rohantha Athukorala. 

The Sri Lanka Retailers Association (Guarantee) Ltd. (SLRA), will host the island’s premier retail sector forum for the fourth year.  This year’s Sri Lanka Retail Forum themed, ‘Recharging Retail: Resilience to Results’ is scheduled for 13 October. SLRA is the sole industry body for this sector, representing 47 leading and national level retail firms, with countrywide reach across various product segments. 

This forum is ideal for those keen on learning new trends and innovations in the retail industry, and it will cover a wide range of new insights. For more information, call 115588881 or email [email protected].