Global customer experience guru Ron Kaufman event on 6 June in Colombo

Friday, 3 May 2024 00:06 - - {{hitsCtrl.values.hits}}

Globally renowned customer experience guru Ron Kaufman will lead an event titled “Uplifting customer experience: No matter what happens in the economy, the industry, or the world,” on 6 June at Waters Edge, Battaramulla, on uplifting customer service and elevating organisational excellence amidst challenging contexts.

Sri Lanka is emerging from its worst-ever economic crisis. Organisations now face a vastly different business landscape and must navigate changing customer needs and the accelerated adoption of new technologies. It is vital for organisations to transform accordingly, assessing their strengths and augmenting their services while maintaining business excellence amidst this evolving business landscape.

Sri Lanka’s businesses must deliver exceptional customer experiences to aggressively stand out in the global market and drive value. This is essential to differentiate themselves from competitors and remain viable. This event will focus on Sri Lanka’s current contexts and challenges, providing unique insights for organisations seeking to transform the services they offer to their client base.

From C-suite executives to managers to customer service executives, this program is designed to benefit entrepreneurs and professionals at all levels. Attendees can expect a deeper understanding of proven strategies to build sustainable service models in a time of flux, how to address gaps in service execution, how to bring cross-functional teams together, how to deliver more value for their organisation, and more. This event will benefit leaders, teams, and organisations in leisure and travel, airlines, logistics, IT/Software BPO services, banks and financial services, insurance, telecom, retail business, hospitals, education, real estate, various professional services, exporters and investor services (e.g.: BOI, Port City).

Ron Kaufman, who led an event in Sri Lanka in 2017, has built a globally renowned reputation as a leading educator on Uplifting Service performance and Building Service Cultures. With over 30 years of experience, he brings insights and best practices to audiences worldwide. Ron Kaufman has been featured in the New York Times, Wall Street Journal, and Harvard Business Review. He is the author of the New York Times bestselling book “Uplifting Service: The Proven Path” and 14 other books on customer service, business, and inspiration.

Ron Kaufman’s vast client portfolio over the years includes Microsoft, Coca-Cola, Singapore Airlines, HP, Nokia Networks, Marina Bay Sands, and many more.

Ron Kaufman’s event in Sri Lanka is organised by BNI Sri Lanka, the local arm of BNI (Business Network International), the world’s largest referral networking organisation. With nearly four decades in operation, BNI has amassed over 324,000 members worldwide across 11,100 chapters in 77 countries. In the last 12 months, BNI members have generated $ 22.1 billion worth of business.

In Sri Lanka alone, the BNI network comprises 15 chapters across the country, with over 500 members and growing. Recently, BNI Sri Lanka has locally passed over 28,683 referrals, generating over Rs. 4.1 billion in successful new business for its members. BNI is changing the way the world does business.