Dhammika Kalapuge presents ‘Spirit of Service’

Sri Lanka’s well-known customer service and inspirational trainer Dhammika Kalapuge is presenting yet another one-day program in the series titled ‘Spirit of Service,’ to create the service spirit you seek in the organisation, on Friday 15 March 2013 at Kingsbury Hotel, Colombo 1.

The facilitator, Kalapuge, has a reputation for conducting inspirational programs over the last decade both in Sri Lanka and overseas. He has conducted nearly 2,000 programs to over 400 institutions and the public, mostly to achieve service quality excellence. His ability to take a message effectively to reach the hearts of people from all walks of life with simple true to life stories has been considered as a key feature of his educational programs.

Commenting on this new program, Kalapuge said: “Marketing guru Philip Kotler in his visit to Sri Lanka did say that the two initial letters ‘S’ and ‘L’ in the word Sri Lanka should ideally mean ‘So Lovely’. We have heard similar inspiring comments on several occasions in the past because this country is endowed abundantly with such an enchanting natural beauty. It is opportune now, since we live in a period of peace with stability, with people full of talent to embark on a conscious effort in ‘Serving Lively’ at every point of interaction – both to internal and external customers. As such, this program is designed to inspire the participants to deliver the service with the motto ‘Sri Lanka, So Lovely, Serving Lively!”

Along with this learning, participants will appreciate how important it is to serve a human being as a ‘human being’ which is a predominant element inborn with our DNA. The prime objective, therefore, should be to create a lasting impression about the service providers in this country, particularly now, when the service sector is booming with opportunities for many industries. Moreover, this program will enrich and empower the people with that magic force of spirit required to strengthen and enhance the customer service culture to its full bloom and glory in your organisations.

This program is aimed at those interested in enhancing service quality in their organisations, including heads of customer service units, relationship managers and senior front office staff. As a key outcome of the program participants will document three action steps that will help create a ‘distinctly sustainable differentiation’ for your organisation.

Over the last seven years, Dhammika’s programs have been organised by SIPCOM-1 (Pvt) Ltd. – a company focusing on total people development. SIPCOM-1 housed at Galadari Hotel organises and promotes in-house and public programs mostly on ‘service quality,’ exclusively designed and conducted by Kalapuge.