Thursday Dec 19, 2024
Thursday Dec 19, 2024
Thursday, 19 December 2024 01:29 - - {{hitsCtrl.values.hits}}
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Ibrahim Rahminthulla (second from left) with Access Group Director Theo Fernando (right), Access Motors General Manager of After Sales and Customer Service Shanesh Ratnaweerage and Head of Customer Experience Shalini Samarasinghe are also present
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Ibrahim Rahminthulla, a seasoned Service Advisor at Access Motors, has clinched the top spot in a highly competitive Asia Pacific Region Service Advisor competition. This prestigious recognition highlights his exceptional customer service skills and technical expertise.
Competing against 43 skilled service advisors from 16 countries, Ibrahim’s ability to consistently deliver outstanding service experience, his profound knowledge of JLR vehicles and his technical expertise set him apart. It earned him the highest honour in the Asia Pacific Region Service Advisor competition.
The competition, initiated by JLR’s Asia Pacific Office, aims to recognise and celebrate service advisors who exemplify excellence in their field. Ibrahim’s unwavering commitment to customer satisfaction, coupled with his deep technical knowledge, made him a standout candidate. Customer feedback played a crucial role in Ibrahim’s victory.
Access Motors General Manager – Aftersales and Customer Service Shanesh Ratnaweerage said: “This achievement is not only a personal victory for Ibrahim but also a reflection of our team’s dedication to excellence. His success inspires us all to strive for the highest standards of service and customer satisfaction.”
“While this victory is a remarkable milestone, we will continue to focus on delivering exceptional service to all our customers,” added Head of Customer Experience Shalini Samarasinghe.
Ibrahim’s 11-year tenure at Access Motors has been a testament to his unwavering professionalism and expertise. His ability to consistently provide prompt and effective solutions to customer inquiries has significantly elevated customer satisfaction levels. He is a true inspiration to the entire team, and his dedication to exceptional service underscores the profound impact it can have on fostering customer loyalty and satisfaction.
