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When considering the aspects of reliability, outstanding customer service and transparency and originality of documentation, DIMO stands out from the others. Commenting on why customers should select the DIMO Premier service when buying or selling registered Mercedes-Benz, Chrysler or Jeep vehicles, Niroshana De Silva, Sales Manager, ‘DIMO Premier’, Mercedes-Benz Passenger Cars said, “We have the history of all the vehicles, which are sold by us. But, when you go to an outside car dealer, you do not know the exact condition of the vehicle you buy, and sometimes damages will be there. Or if it is a Mercedes, it could be one that had been directly imported from the UK and may not tropicalise to suit the road conditions of Sri Lanka. But the vehicles that we accept are the ones that have been previously imported by and bought from DIMO. Hence, we can give a guarantee on its condition and rest assured you can buy a trouble free vehicle from us.”
The DIMO Premier service is executed in such a manner that, any vehicle of the said brands, that is brought to the state-of-the-art DIMO 800 facility will be subjected to a thorough technical inspection to determine the standard of the vehicle. This inspection will be carried out by highly qualified and trained technical specialists at DIMO and at the conclusion of the inspection, a comprehensive conditional report will be issued. This will be followed by the process of repairs or modifications after which, the valuation of the vehicle will be conducted in order to determine the price. At the completion of all repairs, DIMO will give a one-year warranty for the Engine, Gearbox and the Differential of the vehicle
DIMO will also administer the process of transferring the vehicle to its new owner, including the preparation of all necessary documentation regarding the transfer. Ensuring the provision of original and accurate documents, this service will be provided absolutely free of charge with complete transparency; thus proving DIMO’s excellence in customer service and satisfaction. Further, clients will be entitled to the additional services provided by DIMO such as the DIMO 24-hour roadside assistance service, the Mercedes-Benz Credit Card facility from Sampath Bank, which gives discounts on numerous services offered and the membership of the Mercedes-Benz Club. “We are always geared to help our customers and offer them a truly personalised service. With DIMO Premier we will be trading vehicles that have been registered from 2002. But if a customer is looking to buy an older model we can always search for a car from our comprehensive customer database. We will also be extending this service with options of trading in other brands of cars such as Toyota and Honda to Mercedes-Benz, Chrysler and Jeep brands,” De Silva added.
With over a decade of experience in the pre-owned vehicle business, DIMO Premier’s aim is to achieve the highest level of customer satisfaction by adhering to the best service standards. Any customer looking into upgrade their vehicle or buying a registered vehicle may visit the Mercedes-Benz Centre of Excellence – ‘DIMO 800’ at Sirimavo Bandaranaike Mawatha, Colombo 14.
