Tuesday, 16 July 2013 01:35
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Bringing with him a wealth of experience that will add tremendous value to both the Peugeot brand and dealer network, Shane Mamuhewa has taken up office as After Sales Manager for Peugeot Sri Lanka.
Having begun his career in the motor industry some 25 years ago, Mamuhewa has held positions in a number of key leading organisations in the motor industry, helping transform business and adding revolutionary turnarounds to many leading brands.
Commencing his career at Hyundai, Mamuhewa held the position of After Service Manager for 11 years before moving on to work for TCY Motors, the agents for both Audi and Peugeot in Brunei. As the Service Manager for Warranty and Parts, he handled many overseas markets such as Europe, Korea, and Shanghai.
Subsequently he moved on to hold positions at Nissan as the Technical and Warranty Manager for four years, where he was familiarised with the Japanese concept of after sales service. It fell under his purview to handle markets such as Singapore, Malaysia and Japan. He then joined Mitsubishi and Daihatsu for three years as a Service Manager, and also worked at Mahindra before deciding to make the move to Sri Lanka to head the After Sales Service division at Car Mart, sole agents for Peugeot.
Speaking of his appointment, Mamuhewa expressed his delight in joining a prestigious brand such as Peugeot and assured delivering a fantastic service and customer satisfaction experience for the loyal client base. “Peugeot customers expect nothing but the best in terms of premium service for their vehicles and that is what I intend to deliver,” he stated.
“The atmosphere and the interaction within the company appealed to me from the very start. I am confident that I would enjoy the new challenges I would face in making Peugeot be among the best after sales service agents to its customers.”
At his new position, his job will consist of building strong relationships with external customers and securing long term business, dealing with dissatisfied customers and managing complaints, reviewing monthly after sales requirements and profit performance, ensuring the after sales department achieves its targets, and supporting team members in achieving their goals and directing them on day-to-day inquiries.
Under his care, Mamuhewa will unroll work to provide a workshop equivalent to that of the now famous Peugeot’s newly launched Blue Box concept. Aiming to give the best to customers, the workshop will be designed to give varied options for customers to enjoy personalised services, with close circuit camera’s set ups so that customers can watch their cars being repaired, etc. The necessary tools and spare parts for customers will also be available here.
He will also take on the responsibilities to ensure the elite clientele receives the best in services while aspiring to provide a lead time of two days at the most for any general repairs. He has already set up a system to receive customer satisfaction feedback via monthly phone survey and has formulated a complaint handling team to better serve the clients and is also working on an attractive pricing policy for fleets and individuals to better benefit both company and its patrons
Coupled with his strong leadership capabilities and experience in the motor industry both locally and overseas, Mamhuwa is in a promising position to recapture the number one position for Car Mart, in terms of its after sales and customer service delivery.
