Samsung launches Customer Service Centre in partnership with Singhagiri

Wednesday, 29 January 2014 00:00 - - {{hitsCtrl.values.hits}}

Samsung Electronics Co. Ltd., a global leader in digital convergence technologies, announced the setting up of one more Customer Service Centre (CSC) in collaboration with Singhagiri Ltd.

Inaugurated on 10 January 2014, the Customer Service Centre will be located in the main Samsung showroom on Darley Road and will enhance the convenience of customers while adding greater value to their shopping experience with Samsung. Samsung is recognised as one of the world’s most popular consumer brands in the world. With their key characteristics and innovative technology, the demand for Samsung products is growing in Sri Lanka. Present at the occasion were Samsung India Electronics Limited Managing Director H.K. Chang, Singhagiri Limited Managing Director Mano Marasinghe, Singhagiri Limited Managing Director Anusha Marasinghe and Samsung India Electronics Limited Service Manager Chaminda Sulochana. Samsung India Electronics Limited, Sri Lanka Managing Director H.K. Chang commented on the opening of the new Customer Service Centre: “The opening of

another Samsung Customer Service Centre in Sri Lanka demonstrates our commitment to offer our customers the utmost support and service levels they should demand from a globally reputed brand such as Samsung. We are privileged to partner Singhagiri Pvt Ltd., in a strategic initiative to leverage on joint synergies in retail. The Samsung brand is gaining ground in Sri Lanka in a steady manner and we remain committed to growing our market share in the country whilst simultaneously enhancing the lives of people in Sri Lanka by offering them the best in global technology in our wide range of electronic products. Customers can rest assured that regular quality audits and training is carried out by Samsung headquarters to ensure that the quality of service levels is on par with international standards.” The centre will address all the repairs under the Samsung Brand warranty by leveraging on latest technology and highly skilled technicians at the centre. Meanwhile, the Customer Contact Centre (CCC) will provide the required back-end support with timely follow-ups touphold service level agreements.

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