Pure World Technical Services expands footprint to Sri Lanka

From left: Pure World client Zaher Olabi, Pure World Director – Strategy Pradeep Dias, Roshan Mahanama, Pure World client Bader Al Hamdhi, and Pure World Director – Operations Hiran Perera – Pic by Shehan Gunasekera

• Move aimed at redefining facilities management services

Pure World Technical Services (PWTS), a home-grown facilities management provider, has announced the official commencement of its operations in Sri Lanka, bringing its cutting-edge integrated facilities management services to the island nation. 

With a commitment to delivering exceptional service, Pure World is set to revolutionise the facilities management industry in Sri Lanka.

PWTS is renowned for its customer-centric approach, and this ethos is reflected in the launch of its mobile app and the website, allowing customers to request services with ease. The company’s dedication to customer satisfaction is further exemplified by its 24x7 technical help desk, available to assist customers at any time.

The company offers a comprehensive array of services, including plumbing, electrical, air conditioning, IT solutions, swimming pool maintenance, and specialised IRATA certified rope Access cleaning for high rise buildings and other miscellaneous services. With highly skilled and experienced in-house employees onboard, Pure World Technical Services does not rely on subcontractors, ensuring that all services are delivered with the highest quality and professionalism with accountability and responsibility.

The convenience of Pure World’s services extends with its comprehensive Website, 24 x 7 Technical Helpdesk and mobile app, which will be available on both the Apple Store and Google Play to download and register, starting 15 November. This helps customers to access a wide range of facilities management services. Pure World Technical Services offers a flexible pricing model with premium and normal packages, catering to diverse customer needs. These packages range from Platinum, Gold, Silver and basic, ensuring that customers can choose the level of service that suits their requirements.

The Pure World app boasts several unique features that set it apart. Customers can find all of their engagements using the “Engage” mobile app powered by Pure World. Once a technician accepts the appointment, customers can have the profile of the technician for reference and monitor their location in real time. Additionally, a QR asset tag system provides a history of each service, ensuring transparency and accountability. The app also includes a secure payment gateway for online transactions, and services are available 24/7, guaranteeing assistance whenever needed.

Director Operations Hiran Perera said: “We are excited to commence our operations when the country is rebuilding progressively, and the local facilities management sector is evolving. It is not just about entering the market; we are here to redefine the entire facilities management industry. Our unique approach, driven by in-house experts, innovative technology, and a relentless focus on customer satisfaction, will set new standards and elevate the local facilities management experience to unprecedented heights. With the increasing demand for top-notch facilities management services in Sri Lanka, we are ready to meet and exceed the expectations of our valued customers.”

What sets Pure World apart is its unwavering commitment to providing tailored, enduring solutions that precisely align with clients’ unique requirements. With a steadfast focus on delivering top-tier quality, flexibility, and cost-effectiveness, the company stands out as a trusted partner in facilities management. Pure World’s operations and methodologies adhere to global policies and standards, underpinned by extensive experience and expertise. This enables them to offer comprehensive and competitive contracts covering the full spectrum of Integrated Facility Management (IFM) Services.

PWTS go beyond the ordinary, extending the lifespan of assets through predictive and preventative maintenance strategies. Their dedication is evident in creating customised service plans to cater to customers’ distinct needs alongside its standard service offerings.

As Pure World Technical Services debuts in Sri Lanka, it brings a wealth of expertise, a commitment to excellence, and a dedication to customer satisfaction. The company is eager to contribute to the growth and development of Sri Lanka’s facilities management sector.

PWTS is also consensus about its corporate social responsibilities and has taken initiatives to contribute part of its earnings to the wellbeing of those in need through the Roshan Mahanama Trust. They also have taken steps to employ trained technicians from institutions like SOS, giving much-needed support for those young people to thrive in life.