Virgin Australia first to use new check-in tech from SITA

SITA has launched new passenger services in collaboration with Virgin Australia.

The check-in services have been launched at the new domestic terminal at Perth Airport and include the world’s first single hardware common-use hybrid desks that can quickly switch from self-service bag drop mode to full-service traditional counters.

SITA’s new solution enables the airline to provide varying levels of self-service based on airline and passenger preferences all from the one common-use platform.

Ilya Gutlin, SITA President, Asia Pacific, said, “This is a very exciting time for both Virgin Australia and SITA. The airline’s new domestic terminal at Perth Airport has been designed to manage passengers quickly and with the level of service they want. Working together with Virgin Australia has allowed us to combine our innovative ideas and deliver this ground-breaking technology.”

The hybrid desks are the world’s first implementation of the latest IATA specifications which support both agent desk operations and self-service bag drop using a single set of hardware.