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Action plan to create a successful commercial and tourism hubWho will use all these new building spaces? Who will occupy all the spaces that are being created under the mega development projects in the city? A question that has been constantly asked by many was raised by Standard Chartered Bank Sri Lanka CEO Anirvan Ghosh Dastidar. Somebody has to buy these apartments, somebody has to occupy them – but the question is, who will? A result of the country’s commercial hub concept, all land area made available by the UDA for mega scale development which consists of complexes, housing residences, business and entertainment have to be occupied. “The task ahead for all of us is to market the destination,” Dastidar said. “Investors want to look at a good tax structure, a strong Judiciary and legal system, ease of starting a business and the entire connectivity and logistics, strategic position of business, etc.,” he expressed. The city undoubtedly looks beautiful and would cater to the wants and needs of a large number of expats and various international business parties. “But we have to start marketing it and get people to start the infrastructure.” Acknowledging Hambantota as a step in the right direction, Dastidar asserted that what is imperative now is to draw in a big brand name, one big manufacturing company such as Tata, to start up operation in Hambantota. “When one is stationed there, others will follow.” To realise the concept of a commercial hub, the infrastructure that is in place must be occupied and operational. While the country moves forward, it must also remember that regional growth is happening and that regional competitors are putting up a fight as well. “We have to be more aggressively competitive. The infrastructure is happening. It is a fantastic time. We just need to use these spaces.” Prioritisation of hubs is key Prioritising is key, said EAP Holdings Ltd. Deputy Executive Deputy Chairman Mano Tittawela. Never mind the Government investing in building the physical infrastructure of the country and the encouraging signs of the development taking shape in Colombo, Sri Lanka also needs to prioritise the areas in order to achieve success in any one of the sectors defined by the hub status. Quoting the keynote speaker of the forum P. Tewari, Tittawela noted that prioritisation is important to do at least a few of the six hubs well. This, however, must be done on a basis of comparative advantage. “The country’s comparative advantage story is a dynamic story. We may have comparative advantage today in a particular field, and not tomorrow. Part of it is also up to us, to realise it will take a little more time.” What is needed is to think where we want to be for sure and then move towards that area. “It should not be a dogmatic approach,” Tittawela said. “But we must do what we are good at and do the best in it. The Government, through its investment in infrastructure, has created the environment necessary for investment. What is needed is clarity on some of the tax regimes, long term incentives, etc. “Attract investors, show what the Government is putting in place and work on a segmented hub strategy,” he advised. Tittawela also observed that tourism is one of the areas in which the country has the greatest competitive advantage, across the six hubs presented. Software and IT is another. Don’t bother about Singapore or Malaysia If you want to be inspired as a nation to be transformed as a country, there is no need to look at Singapore or Malaysia – you will just feel jealous, said Laugfs Holdings Ltd. Chairman W.K.H. Wegapitiya. “Once maybe, 50-60 years ago they were looking at Sri Lanka and what happened to us. When we were in school we learnt of competitive advantage, how a country becomes poor or rich. They try to tell us underpinning a justification of how a country becomes poor or richer. They talk of few elements – the environment nature has given to us and location specific advantages. Sri Lanka has all those, then how did Sri Lanka become a backward nation in the Asian region?” he questioned. Urging the audience to read the Mahawansa, he noted that historically, ancient Sri Lanka was primarily a trading and manufacturing nation, not an agriculture economy based on tea, rubber and coconut as learnt in school. “We were a thriving trading nation until European nations forcibly moved us. From third to ninth century we were a commercial hub in the Asian region and a trading emporium on the Silk Route. Unfortunately we lost it.” But if we want to make Sri Lanka a commerce hub in the Asian region, we should not only focus on trading activities only but more on manufacturing. Sri Lanka still has good natural resources, the best iron ore deposits, limonite, oil and gas, he explained; unfortunately the country has failed to capitalise on them and use them for economic development. Noting that we have now reached the golden era in economy, Wegapitiya acknowledged the importance of the hubs. However, the knowledge hub should be changed to attitude hub, he said. “I think Sri Lanka would be one of the strongest economies in the region. We have everything so we can adapt a ‘Sri Lankans can’ attitude. There is nothing that we can learn from the World Bank or IMF or UN. They are not here to help us and they never taught us how to develop our country.” Read warning signs and orient Sri Lanka’s profile right to markets It is no secret that the tourism industry has experienced a dramatic climb since 2009, when the arrival figure stood at 500,000, to attracting 1.2 million tourists in 2013. While the industry has fared quite well within a short span of time, there are few relevant factors that need to be looked at in order to create a sustainable industry, Citrus Leisure Chairman Prema Cooray said. During 2009/10 there was a need to look at product development, and those in the industry highlighted the issue and noted that additional 15,000-25,000 rooms were needed to reach the targeted figure of 2.5 million tourists by 2016. And the product did grow – all around Sri Lanka, people are building hotels and there are more to come. “A word of caution here because we don’t want to replicate the situation in Thailand, etc., where supply outstrips demand,” Cooray cautioned. He noted that authorities will have to look at how various tourism sources can be identified and provide proper infrastructure so that a sustainable product can be developed in Sri Lanka. “There are several warning signs here which may have to be corrected very soon,” he warned. The country has always experienced a steady flow of tourists from Europe. One of the key advantages for the island is posed by Maldives, which has a twin destination aspect that most countries in Europe look at. “Sri Lanka has an advantage to combine the Maldives with Sri Lanka and it has been a tremendous success.” The country will do well to identify target segments in the tourist market. India is the place the country should be looking at in terms of numbers: “We are well connected, we have enough flights and although it is the biggest supplier of tourism traffic there is so much more potential with India, especially in the MICE market. We have still not gone there.” China’s outbound market is expected to be 100 million tourists next year. This is another market that presents immense opportunities for Sri Lanka. Cooray observed: “Sri Lanka’s profile is different to Europeans as compared to the South East Asian countries, including India. They are not necessarily beach-oriented.” The country’s profile and marketing must therefore be oriented towards getting these numbers as against what we could offer. “I think Sri Lanka is on the right path there, they have a lot of plans, in Colombo especially, to provide a niche for this kind of traffic.” “Sri Lanka no doubt has positioning to be a great tourism hub. However there are key steps that would facilitate this such as PPP (which is an integral part of the industry), a centralised body (Sri Lanka Tourism is the face for tourism) as a one-stop-shop to get all clearance and more focused promotions, etc. There have been tremendous improvement in the latter two points but, “I would urge that we need to do more here in order to facilitate foreign investors. We need to do much more focused promotion, consistent activities in countries we have tourism from and those that need to grow.” It had a delayed response but is happening now. Nation reputation management for image creation Cinnamon Hotels and Resorts Head of Brand Marketing and John Keells Holdings Vice President Dileep Mudadeniya asserted that Sri Lanka as a whole has five sectors governing the reputation of the country with tourism at the forefront. Also part of the exercise is the highly-underestimated power of sports, exports as product origin affects the image of a country, people and public diplomacy. “These five sectors can directly influence the image of the country,” Mudadeniya expressed. “If you look at the five hub concept, they are directly with these five even though there are variations.” If the concentration is there, these factors must merge with the five hub concept which would lead to national reputation – “why national reputation is important for tourism is that you can command a premium for exports.” If these five elements can be coordinated with the five hub concept, then we have a platform for national reputation management aka nation branding. More and more countries have now started doing this, he said, including the more developed countries as well. “In some countries the focus is on tourism and that creates national reputation. But it goes beyond that,” he stressed. “My message is to work on this hub concept to be moved on to the five sectors which can increase the national reputation and create a platform where everyone can benefit from it. The time is right for us to drive the nation branding concept where almost all industries can directly benefit,” Mudadeniya maintained. |