Explore the true meaning of hospitality with Nirmalan Nagendra

Tuesday, 23 November 2021 03:50 - - {{hitsCtrl.values.hits}}

Nirmalan Nagendra

Veteran hotelier with over 40 years of experience in financial administration at multiple five-star hotels across various regions of the world including the USA, Caribbean, Middle East and Singapore Nirmalan Nagendra has launched a useful book titled ‘Understanding Hotel Processes & Systems’.

For those interested in being a part of the hotel and leisure industry, as an investor, employer or employee, this book offers the experience and knowledge that Nagendra has gathered over the years.

For those seeking to invest, this book will serve as a guide to better decision making.

According to Nagendra, a key question asked by many investors is, how long should my payback period be? “The answer to this question will depend on how well you plan and implement your targets. But in order to plan, you must first understand how the industry works and, most importantly, what triggers the industry to perform better,” he says.

The book will also give insights to the hospitality industry from an employee›s perspective and help understand its functions, including internal controls, management systems, menu engineering, front office administration, housekeeping, food and beverage and cost controls.

“Whether it›s from an investor›s or employee›s perspective, remember that your employees are your most valuable assets. Retaining those talents and skills is equally important, which is why remuneration plays a vital role in maintaining the overall standards of your organisation,” emphasises Nagendra who is also a member of the British Association of Hospitality Accountants (FHOSPA), the Fellow Chartered Institute of Management UK, and Fellow of the Institute of Hospitality, UK.

According to him, at the heart of the hospitality industry lies customer satisfaction. “Satisfying your customers begins the moment they call your business, either to make a reservation or to gather information. How well you treat your customers will ultimately reflect on your ratings on social media and online platforms run by travel agents,” he adds.

He believes that the s book will be a valuable tool to all stakeholders of the hospitality industry. From guiding investors to choose profitable projects with good paybacks to giving professional insight and direction on strategy implementation and problem-solving to employees, this book is ‹all you need to know about hospitality, hotel management and investment›.

Nirmalan Nagendra›s book ‘Understanding Hotel Processes & Systems’ is available on Amazon.

For further details call +94 771116669 or email [email protected].