SL Tourism gears up to welcome international visitors

Sri Lanka Tourism Chairperson Kimarli Fernando

As Sri Lanka (SL) opens its doors to the world once again, SL Tourism has pulled out all the stops, ensuring that every precautionary measure has been set in place to make the island getaway as safe,

secure and serene as possible for the visitors. In this regard, SL Tourism has published ‘Safety Protocols’ to be followed by the Tourism Industry stakeholders and visitors. These protocols were issued by the Ministry of Health and adopted by SL Tourism after a thorough analysis of the situation and following multiple consultations with all relevant stakeholders and health professionals to ensure a smooth transition to begin operations amid this ‘new normal’. 

As per the safety protocols published, SL does not require a minimum number of days to stay. i.e., visitors to the island can stay even three to four days. SL also offers a ‘Quarantine free’ visitor experience, where the visitors can enjoy all facilities in their respective hotels, including the swimming pools, spas, gym etc. However, the only requirement put in place for the safety of the traveller, tourism stakeholders and SL community are the need for the travellers to stay at a ‘Safe and Secure’ certified, Level 1 hotel or hotels in the initial 14 days of their stay. This ensures the creation of a bio-bubble for the international visitors, assuring the safety of the local communities, employees of the industry and the visitors to the industry. The respective hotels and accommodation providers along with the travel agents and tour operators will be entrusted to ensure that visitors do not break the bubble of safety.   

‘Safe and Secure’ Certified hotel

These are hotels or accommodation providers who comply with the COVID-19 Health Protocols and the Tourism Operational Guidelines (visit srilanka.travel for details of the Tourism Operational Guidelines issued). 

The hotels have been subjected to an audit by an independent audit firm and will be continually assessed. The ‘Safe and Secure’ certificate is issued with a QR code unique to each certified hotel. By scanning the QR code using a smartphone, visitors can not only check the key information of the certified hotel, but also immediately report to SL Tourism of any violations related to the guideline procedures with photo evidence. SL Tourism believes this certification will serve as a mark of trust, safety and assurance to all international guests. Hotels with the certification are encouraged to display the certificate with the QR code that can be easily accessed by all guests. 

‘Safe and Secure’ Certified Level 1 hotel

From all the ‘Safe and Secure’ certified hotels, these are the accommodation service providers who will provide accommodation services exclusively for international tourists during the first 14 days of their stay. The Level 1 hotels cannot accept bookings from locals and are not allowed to hold any events or banquet functions for locals. International travellers can stay in any number of ‘Safe and Secure’ Certified Level 1 hotels during the initial 14 days of their stay. Visit srilanka.travel/helloagain for the complete list of Level 1 hotels. 

As SL opens its borders for international visitors, it will be mandatory for them to have a pre-booking at a ‘Safe and Secure’ Certified Level 1 hotel. 

Process of applying for Visa for international travellers

Visitors planning to visit SL must apply for their visas online through the Immigration ETA portal (www.eta.gov.lk). Before applying for visa, potential visitors are required to have a confirmed hotel booking, pre-purchased PCR tests and a mandatory COVID-19 Insurance Cover. 

The cost per PCR test will be $ 40 and travellers must pre-purchase PCR tests depending on the number of days of stay (eg: pay for two PCR tests for a seven-day stay and three PCR tests if the travel exceeds seven days).  Mandatory COVID-19 Insurance Cover from People’s Insurance PLC will cost $ 12 for a policy of $ 50,000 for a period of one month. Visitors are advised by SL Toursim to Contact their ‘Safe and Secure Level 1 hotel’ or Travel Agent when making their booking. Upon the payment of the PCR tests and insurance premium, the hotel will issue a reference number which the visitors need to include in their visa form under the section ‘contact details’. There you will be asked for ‘address in Sri Lanka’, under which you need to indicate your hotel name, address and the reference number issued by the hotel confirming the payment for the mandatory PCR tests and insurance premium. 

SL Tourism has made it mandatory for the hotels to provide the confirmed booking number (reference number) only after collecting funds for necessary PCR tests and the aforementioned insurance premium.

Going forward, the visa process will be directed through the SL Tourism mobile app; ‘Visit Sri Lanka’. 

 PCR Testing for International Visitors

All visitors, prior to boarding, will have to carry a negative PCR test result from an accredited laboratory 96 hours before their departure. This report will be checked at the respective airport (BIA or MRIA). The first of the prepaid PCR tests would be carried out on-arrival at the guest’s hotel; prior to check-in. The second PCR test would be conducted 5-7 days after, or if any symptoms should develop, before.  If a test should result as positive, initial isolation would be accommodated at the hotel; and if necessary, transfers to a private hospital or a designated hotel to be quarantined would be arranged. Costs to be covered via your COVID-19 insurance, already paid for at the time of visa issuance. Currently no exceptions are made for vaccinations taken; all safety protocols should be adhered to regardless.

Visiting sites and attractions

SL Tourism, alongside the tourism industry, has created a bio-bubble for international visitors to explore multiple sites and attractions in SL. This include places such as the Sinharaja Forest Reserve, Yala, Udawalawe, Kaudulla and Wilpaththu National Parks, Mirissa Whale Watching, Sigiriya Fortress, Anuradhapura (excluding ‘Sri Maha Bodhiya’) and Polonnaruwa to name a few. (Visit srilanka.travel/helloagain for complete list of approved sites).

Connecting with SL Tourism for updates

SL Tourism will take every possible step to provide the international visitors to the paradise island an amazing time, while ensuring their safety, by providing a safe and secure operational environment for the service providers of the tourism industry and ensuring that local communities are protected and secured. 

All information related to the re-opening for international travel are listed on srilanka.travel/helloagain along with important notices to the industry. Thus, SL Tourism invites all international travellers, industry stakeholders to connect with its social media and official channels to obtain timely, authentic information.