Shangri-La Group offers free COVID-19 medical coverage for intl. guests

Friday, 26 November 2021 01:30 - - {{hitsCtrl.values.hits}}

Lagoon pool at Shangri-La Hambantota

Shangri-La Group Vice President Operations – Sri Lanka Timothy Wright

From 15 November, international guests arriving in Sri Lanka and staying in Shangri-La Colombo and Shangri-La Hambantota, are covered under COVID-19 insurance at no additional charge.

Highlights of the coverage include emergency medical expenses of up to a total of USD 184,000 for medically necessary and reasonable costs should the guest test positive for COVID-19 during their hotel-stay. The policy also covers additional accommodation (room only) and travel expenses should the guest need to extend their stay for medical reasons due to COVID-19. Guests can contact a dedicated customer service team for assistance if they are diagnosed with COVID-19 during their stay. They will also have access to emergency travel assistance that is available around the clock during their trip.

The Shangri-La Group is amongst the first international hotel chains to provide this automatic medical coverage for international guests, a move that builds on the Group’s heartfelt ‘Shangri-La Cares’ commitment.

“With international borders gradually relaxing, more people are looking to safely travel once again. At Shangri-La, we understand how important it is to provide our guests with additional peace of mind during these times. The proactive provision of COVID-19 medical coverage for international guests visiting Sri Lanka is yet another demonstration of our commitment to be there for our guests every step of the way during their vacation,” said Shangri-La Group’s Vice President for Operations in Sri Lanka Timothy Wright.

To receive COVID-19 emergency medical coverage at no additional charge, international guests will have to book their stays at participating Shangri-La Hotel & Resorts properties for eligible check-in dates and they will be automatically covered under the policy.

Shangri-La Colombo

Shangri-La Hambantota

Executive Suite at Shangri-La Colombo