Shangri-La Sri Lanka makes its mark at South Asian Travel Awards

Friday, 20 October 2023 01:15 - - {{hitsCtrl.values.hits}}

Sets new benchmarks and ‘obsessing over customer experience’
Shangri-La, Colombo, wins South Asia’s "Leading Business Hotel” Gold Award
Shangri-La Hambantota General Manager Refhan Razeen awarded distinguished title of “Best GM in South Asia”
Shangri-La, Hambantota, wins Silver Award for South Asia’s "Leading Family Resort"

Continuing its winning streak at prestigious international awards Shangri-La Sri Lanka shone at the recently concluded South Asian Travel Awards. Shangri-La, Colombo, was honoured with South Asia’s “Leading Business Hotel” Gold Award, while Shangri-La, Hambantota, won the Silver Award for “Leading Family Resort.”

In a momentous achievement bringing honour and pride to Sri Lanka, General Manager, Shangri-La, Hambantota, Refhan Razeen has been awarded the distinguished title of “Best GM in South Asia”.

This accolade is a testament to his visionary leadership and dedication to service. A seasoned professional with a profound passion for the industry, Refhan Razeen brings an extensive wealth of experience. His commitment to nurturing an exceptional guest experience and his dedication to his team have been instrumental in achieving this remarkable recognition.

General Manager, Shangri-La Colombo Herve Duboscq said: “Winning the Gold Award for “Leading Business Hotel in South Asia” at the SATA Awards is an immense honour. It’s a validation of our journey to be the best loved hospitality group as we set new benchmarks and host our guests to the colourful joys of life in a sustainable manner. We aim to provide a haven for our business travellers for work, rest and play, while fulfilling all their complex, individual needs. Serving our guests with thoughtfulness, humility and selflessness is our ethos. We believe in obsessing over customer experience, competing to win and this award is a reflection of our commitment to nothing less than excellence.”

Shangri-La Hamb-antota General Manager Refhan Razeen said, winning the Silver Award for “South Asia’s Leading Family Resort” and “Best GM in South Asia” is a testament to our commitment in helping our guests to find their own Shangri-La with us. Our resort is committed to hosting the most luxurious family experiences with a world of pleasure designed for the entire family. Our focus is not only on comfort and amenities but also on sustainable practices. We see these recognitions as a nod to our efforts to make every stay with us memorable, enriching, and eco-conscious. Our aim is to ‘do good’ to the communities that surround us while showcasing respect, sincerity and courtesy to all stakeholders.”

These accolades not only highlight the exceptional standards set by Shangri-La hotels but also emphasise Sri Lanka’s emergence as a premier destination for travellers and a hub for luxury and business hospitality. The awards and recognitions also serve as proof to Shangri-La’s unwavering commitment to delivering exceptional guest experiences across its properties, further solidifying its position as a leader in the hospitality industry.