Best Overall Website and Corporate Web awarded to MLH

Friday, 26 October 2012 00:01 - - {{hitsCtrl.values.hits}}

With a view of being connected to customers 24 hours, seven days a week, Mount Lavinia Hotel’s online identity was created in 2009 and since then has received many accolades and awards.

Mount Lavinia Hotel was awarded the best web status as in the corporate category for the second consecutive year and a surprise win when they were awarded with the best overall award amongst many disciplines in the competition which was concluded a few days ago, making their site the most user-friendly and effective.

The objective of the MLH website is solely to educate, create awareness regarding the exceptional service offerings at MLH and with this in mind, the data is periodically reviewed and updated to ensure the best information flow to the end customer.

“Having a website also enables our users smoother booking facilities where the online services option enables customers to book any type of service online – buffet reservation, high tea, cake orders, spa reservation, banquet reservations, payment request, accommodation for event attendees etc.,” stated Anura Dewapura, General Manager, MLH.

“An online presence in today’s changing environment is a must and the launch of our website put us ahead of the game and created added value to our customers. This in turn engages and enhances customer value. This of course has been the best revenue generator thus far,” he added.

“This overall positioning for us is more than an award, it is a recognising that an interactive online reputation is the way forward and it focuses on our overall strategy of brand positioning in the global market.”

To enhance the user experience the hotel has introduced some unique facilities such as guest testimonials, promotional flash banners, weather updates, video updates, interconnection with social media sites directly linking the social media platforms to the MLH web entity, a 360 degree virtual tour and an online chat service.

Mount Lavinia Hotel is one place that for over 200 years continues to be seeped in romance, intrigue, passion and history. A selection of 210 rooms, idyllic views, thematic dining experiences, dream weddings, enthralling entertainment, corporate events hosting and impeccable service together with a legacy of heritage are all to be experienced at the hotel. Feel free to login to www.mountlaviniahotel.com to enjoy the best online service experience.