Booking.com guests honour Cinnamon Hotels & Resorts with 8 Awards of Excellence
Friday, 13 March 2015 00:36
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Enriching Sri Lanka with its vibrant hospitality, Cinnamon Hotels & Resorts have completed yet another eventful year in 2014. It is often said that the best rewards are the ones that are given by those who have experienced it for themselves, and eight awards of excellence were presented to Cinnamon Hotels & Resorts last month by Booking.com for providing the best guest experiences for the year 2014. Cinnamon Hotels & Resorts also stands out the single hotel chain which won the most number of awards in Sri Lanka.
Out of the eight properties that won awards of excellence, all three city properties were recognised - namely Cinnamon Grand Colombo, Cinnamon Lakeside Colombo and Cinnamon red. While Cinnamon Wild Yala achieved the highest mark at 8.8, Cinnamon Citadel Kandy, Cinnamon Bey Beruwala, Chaya Village Habarana and Cinnamon Lodge Habarana followed closely, with all the properties matching the score above 8 points out of 10.
Cinnamon Hotels & Resorts Sector Head – City Hotels Rohan Karr said: “It is indeed an honour for all three city properties to be recognised by this top international booking site for service excellence during the year 2014. We continually strive to enhance our lifestyle products and services; and this award reiterates the vote of confidence of our guests who have experienced Cinnamon hospitality at its best.”
He noted that the newest brand, Cinnamon red, introducing a unique lean luxury concept in South Asia being in the top ranking augurs well for the brand, as the recognition comes just three months since its launch.
Sector Head for the resort properties in Sri Lanka & Maldives, Sunimal Senanayake was happy to note the recognition for five resorts in Sri Lanka and said, “We are very grateful to our loyal guests for acknowledging Cinnamon Hotels & Resorts as a lifestyle brand and our hotel chain will continue to create great moments during each of their visits. This is a pledge we make towards our guests.”
The award of excellence is given out by Booking.com to properties on an annual basis in honour of their achievements over the past year as measured by their overall guest review score. Booking.com partners must have an average review score of 8 or higher, based on at least 10 guest reviews as of 31st December 2014 to receive an award. A total of 200,776 properties in 176 countries were honoured with awards of excellence last year. The average score amongst properties which received the award was recorded at 8.7 points out of 10.
In a media brief, President and Chief Operating Officer at Booking.com Gillian Tans noted that connecting travellers of all backgrounds with the world’s best places to stay is their core mission, “We take this mission very seriously and are exceptionally proud of our global network of partners who consistently deliver on providing the best possible experience for our customers. Our Award of Excellence is presented to a select group of partners in recognition of our shared commitment and passion for getting it right for each and every guest.”
