findmyfare.com opens first 24/7 Global Contact Centre

Emirates, Sri Lanka and Maldives Country Manager Chandana De Silva andSampath Bank Deputy General Manager, Marketing and Business Development TharakaRanwalaat the ceremonial opening of the findmyfare.com Global Contact Centre

The findmyfare.com Global Contact Centre

The findmyfare.com Global Contact Centre

Sri Lanka’s largest online travel company, findmyfare.com recently opened its first Global Contact Centre to provide customers with a 24/7 service, all year round. 

The centre is located at Platinum 1, No. 01, Bagatalle Road, Colombo and features a dedicated team of customer service executives who will handle all the service related queries and concerns of findmyfare.com customers. 

The opening ceremony was attended by Chief Guest Chandana De Silva, Country Manager – Emirates, Sri Lanka and the Maldives, a gathering of distinguished guests from the banking and aviation fraternity and the findmyfare.com team.

The Global Contact Centre features a state-of-the-art system that connects 50 dedicated customer service executives to findmyfare.com customers around the world, at any time of the day and on any day of the week. The layout of the centre is designed in a plush octagonal shape to ensure that the staff can optimize their work and thereby provide the most pertinent information to callers across the world.

A part of findmyfare.com’s rapid and strategic expansion, the Global Contact Centre will play a crucial role in supporting the company’s operations whilst ensuring that information pertaining to flights and tickets are available to customers even when other travel agencies close for the day. The centre is also an investment for the travel industry at large, as information will be provided on all of findmyfare.com’s airline and banking partners. 

Commenting on the launch of the Global Contact Centre, Chief Guest Chandana de Silva - Emirates Area Manager for Sri Lanka and Maldives said: “findmyfare.com is always at the helm of innovation in the travel trade. The leadership team behind findmyfare.com has the ability to think ahead and despite being a significant investment, this centre will add immense value to their brand and ensure high levels of customer satisfaction. This centre will ensure that findmyfare.com’s customers are always able to reach them, and this in turn benefits all of findmyfare.com’s airline partners. I am hopeful that more young people will be inspired by this young team’s vision to truly revolutionise the travel industry.”

Abishek Sithampalam, Director and Co-Founder, findmyfare.com commented at the launch saying, “We are dedicated to making a positive impact in the travel industry, and this centre will play a pivotal role in helping us to strengthen our overall operations and service offering. Our team is well trained, and is ready to provide our valued customers with quick and reliable information in regards to their travel needs. This global centre is part of our ongoing commitment to innovation and will help us to truly add value to our customers’ travel experiences.”

Tharaka Ranwala, Deputy General Manager, Marketing and Business Development, Sampath Bank PLC, also stated: “Sampath Bank has had a long-standing and fruitful relationship with findmyfare.com since its inception. We truly believe that this company’s modern and innovative ideas will uplift not only the travel industry, but the banking industry as well. Sampath Bank strives to be a growing force in the Sri Lankan financial services industry, and together with findmyfare.com we have created industry-firsts and introduced offers that have provided both of our customers with unparalleled benefits. We are truly proud to be here today and would like to congratulate the findmyface.com team on opening this impressive new centre.”

The new findmyfare.com Global Contact Centre is designed to provide comfort with a sense of style to its team of 50 executives. Individual booths are fitted with ultra-modern technology to ensure quality and effectiveness with every communication. The team is geared to offer advice and information regarding destinations, logistics, flight details and ticket prices and purchases.