Hat-trick in Trip Advisor Certificate of Excellence for Maalu Maalu Resort and Spa, Pasikudah

Wednesday, 28 May 2014 00:00 - - {{hitsCtrl.values.hits}}

Maalu Maalu Resort and Spa in Pasikudah has been awarded the Trip Advisor Certificate of Excellence for the third time. Remarkably, the 40 room beach resort has been in operation for only that many number of years, since it was inaugurated in May 2011.

This award does more than recognise the resort and its drive towards excellent standards of service. It has really been an accomplishment for the close-knit team, as many of the staff, around 70% of them are from the surrounding area, and have undergone many hardships in obtaining education and even in learning the English language. “We are more than grateful for the recognition afforded to us by our guests, as the staff do their best to make this place a little piece of paradise, in their naturally warm and sincere way. Excellent service can be trained, but genuine kindness and attention can only come from a sincere desire to please,” said Chandra Wickramasinghe, a veteran hotelier and Chairman of the resort. The Trip Advisor Certificate of Excellence is awarded annually, based on guest reviews and ratings of hotels and resorts in relation to excellence of service, across the globe.