Laksala awarded ‘Certificate of Excellence 2014’ by Tripadvisor

Monday, 2 June 2014 00:00 - - {{hitsCtrl.values.hits}}

Laksala, the most renowned shopping destination in Sri Lanka, has been awarded the Certificate of Excellence – 2014 based on customer reviews and ratings of shopping related malls across the globe by Tripadvisor – which is acclaimed as the world’s largest travel site, enabling, travelers to plan and have the perfect trip including shopping.

Tripadvisor branded sites makeup the largest travel community in the world, reaching nearly 260 million unique monthly visitors, and more than 150 million reviews and opinions covering more than four million accommodations, restaurants and shopping destinations. This Certificate of Excellence – 2014 was awarded based on our excellent customer service, level of fulfilling their needs and the degree of satisfaction reviewed by customers who visited Laksala during the period under review

“This was a remarkable achievement within a period of three years following the restructuring of the institution after been identified as an underperforming entity and turning it around to a profit making world class international shopping destination,” stated Chairman and CEO Anil Koswatte. He added that this is the first time this award was won by Sri Lanka and Laksala is the only Government institution selected for this prestigious award among 22 leading shopping destinations in Sri Lanka. Koswatte emphasised that this was ample testimony for their commitment towards customer satisfaction and service excellence.