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Tuesday Sep 24, 2024
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Serendib Leisure recently announced that three of its properties have been honoured with Booking.com’s prestigious ‘Guest Review Award’ for 2014. AVANI Bentota Resort and Spa, AVANI Kalutara Resort and Hotel Sigiriya have each received the coveted award, reflecting the high level of guest satisfaction generated by these properties.
“The Booking.com Guest Review Awards are a clear and unbiased recognition of the exceptional holiday experience our properties have delivered to our guests,” said Suranjith de Fonseka, Director Sales and Marketing – Serendib Leisure Management Ltd.
“These awards commend not only the amenities we offer but the service we provide as well. Taking care of our guests, and making their holiday a truly positive and unforgettable experience is at the core of our customer service mandate, and I would like to thank the Management and staff at all our winning properties for delivering those service standards in a consistent and dedicated manner. Our properties have been winning awards regularly, and each win is an opportunity for us to put Sri Lanka on the map and encourage more people to visit this amazing island.” Booking.com is the world leader in booking accommodation online, with over 750,000 room nights reserved on the site every day. The annual Guest Review Awards honour a hotels’ achievements over a given year, as measured by their overall Guest Review Score. In order to win, Booking.com partners must have an average review score of eight or higher, based on a minimum of 10 guest reviews posted by 11:59 p.m. (CET) on 31 December of the year under review.
The accolades from Booking.com join the many others that Serendib Leisure properties have received, including, most recently, Avani Bentota Resort & Spa’s best ‘Luxury Beach Resort’ award.
