SriLankan & Mihin prepare for reservation system upgrade to AMADEUS
Wednesday, 4 December 2013 00:00
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Advises customers’ interruptions to reservations services expected during the weekend
SriLankan Airlines and Mihin Lanka will be upgrading to a new passenger reservations and inventory control system, during the weekend of 7 and 8 December, 2013.
The AMADEUS Altéa Suite will enable SriLankan Airlines and Mihin Lanka to become a more ‘customer centric’ carrier. The cutover is important for the expansion of SriLankan Airlines and for its induction into the oneworld alliance early 2014. The Amadeus Altéa Suite is the common IT platform used by several airline members of oneworld.
The system will enable SriLankan Airlines’ and Mihin Lanka to effectively manage reservations, inventory and departure control processes.
The cutover, which will take place between 2000hrs (14.30 GMT) on 7 December (Saturday) until 1100hrs on 8 December (Sunday) local time, may result in some inconvenience to passengers who may encounter interruptions during the usual reservations processes.
The change of system will interrupt regular services on the SriLankan Airlines’ Online Booking facility; Passenger Reservations Services at the SriLankan Global Call Centre; FlySmiLes’ Call Centres; Check-in Kiosks at BIA; and Mobile Applications.
During the IT outage, transactions such as reservations; amendments to existing bookings; and FlySmiLes upgrades will not be possible for SriLankan’s FlySmiLes members.
An outage is not expected for Online Check-In, though the check-in duration would be reduced to 24 hours before departure from 4-8 December. Manage Your Booking Facility on the website will not be available from 6 December - 8 December.
FlySmiLes members who wish to redeem miles for redemption tickets or request for upgrades for travel between 6-13 December, are required to get their tickets issued by 12 noon on 6 December via the FlySmiLes call centre or through a SriLankan Airlines’ office, to avoid any inconvenience.
The online booking facility for FlySmiLes tickets will be available after 16 December.
During this period, all SriLankan Airlines’ and Mihin Lanka flights will operate as scheduled and all efforts are being made to avoid inconvenience to passengers.
Leading up to the transition passengers are advised to visit the SriLankan website (www.srilankan.com); SriLankan’s Facebook (www.facebook/flysrilankan) and Twitter (www.twitter/flysrilankan) for updated information.
