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Having completed yet another successful financial year, Renuka City Hotel’s Chief has devoted a considerable part of the Chairman’s Review on the current status and future of the industry. Some of his suggestions, which have been made in his previous reviews, have become more pertinent in the current context.
Following are some of the excerpts of Ravi Thambiayah’s review in FY14 Annual Report:
The Government’s timely initiative to improve the country’s infrastructure, by completing the Colombo-Katunayake Expressway and extending the Southern Highway are highly commendable and have certainly facilitated the growth in tourism.
However, coupled with these Government initiatives, it is vital for hotels to maintain appropriate minimum standards and to promote the continued use of the minimum rates already in operation in the city of Colombo, in order to avoid unnecessary price competition and allow hotels to compete on their service and facilities.
There is an exponential rise in the number of hotels being built in the country. Approximately 52 new hotels are expected to come up this year alone, adding to the 1465 Hotels currently registered in the island. The highest number of new hotels amounting to 16 out of the 52 is expected to come up in Colombo adding 2,080 more rooms to the existing room capacity, by the end of the year.
This growth and competition would be welcome provided that there is a steady increase in tourist arrivals. If there is no corresponding increase in demand, the industry will suffer due to a lack of regulation leading to price wars as a result of the oversupply of hotel rooms. All stakeholders including the Government, owners, management and staff alike will suffer, as a result. Maintaining the equilibrium between demand and supply is crucial to maintain profitability in a market with an increasing supply of hotel rooms.
Furthermore, the tourism industry needs to be focused not only on increasing the number of rooms but this should be coupled with developing activities such as shopping malls, theme parks, integrated parks, entertainment complexes, casinos, and international events that would provide an authentic tourist experience to attract visitors to our country.
Simultaneously we must have suitably trained staff with the correct mind set, skills and linguistic abilities to communicate and service these visitors in order to provide a unique experience to the international traveller. Promoting our country as a safe travel destination is also equally important to sustain the current growth and attract potential travellers.
I believe that the Government deserves to be applauded on a job well done thus far by hosting a successful CHOGM, uplifting the world image of the country and undertaking the development of our infrastructure such as roads, technology, etc., and including the outstanding job they are doing beautifying Colombo and some of the other major cities.
A conscious effort in implementing modern attractions along with proper regulations and planned development, in my opinion is the need of the hour and shall take the industry to unparalleled heights.