Workshop for managers in hospitality, travel/tourism and services industry

Gerard D. Muttukumaru will be leading a workshop ‘Developing a World Class Hospitality, Travel/Tourism, Banking and Services Organisation’ on Thursday 23 July from 8:30 a.m. to 4:30 p.m. at the Grand Oriental Hotel in Colombo. Gerard has been an Adjunct Professor of Global Business in MBA and Executive Education Programs in California, USA. The universities include the University of California. His organisation, the Centre for Global Leadership Worldwide USA has for the last 15 years worked with the senior management of numerous organisations in Sri Lanka and Asia on customised executive and corporate education, management training and management consulting assignments.

A central focus of the workshop is operational and management excellence and getting to 100% guest/client/customer satisfaction.

Here is what leaders in hospitality, tourism, banking and services organisations over the years in Sri Lanka have said:

“Excellent presentation and discussion. You really know our business. Our HR head, GM and entire management team should have been here listening to you…and executing what must be done” – Galadari Hotel Participants, Colombo – 2012

“You were fantastic…..truly amazing, very entertaining and very real application to our hospitality business…But just over an hour was too short” – Mount Lavinia Hotel Management and Hotel School students – 2012

“Excellent presentation, discussion and delivery” – Faculty and Principals, Sri Lanka Institute of Tourism and Hotel Management – 2013

“Excellent presentation, discussion and delivery” – General Manager, Jetwing Lighthouse Hotel

“You delivered an amazing program on Leadership, Change and Strategic Thinking for our leadership and management team and really changed our organisation. I will certainly recommend you to the CEOs of other banks in Sri Lanka” – Rohini Nanayakkara, CEO, Seylan Bank – 2001

“An excellent presentation and discussion” – Partners, KPMG, Colombo and Partners, SJMS Colombo; President, Chartered Institute of Management Accountants

The workshop includes a Q and A with Alexandre Glauser, Former Area General Manager, Centarra Hotels Sri Lanka and current Area General Manager, ONYX Hospitality, Thailand and OZO Hotels, Sri Lanka

Reserve your seat today. Ask about the group discount. Call: 0765 472155, 011 7 220520 or Farill at Colombo Things to Do Magazine 0777 637723, email: [email protected].